Recalibration Program (Repatriation)is an initiative by Government of Malaysia for undocumented illegals (overstayed; entered and stayed in Malaysia without a valid pass or violated or conditions stipulated in the pass) repatriated voluntarily back to their country of origin. This program commences with effective from 16 November 2020 until 31 December 2021.
Are your workers registered with Rekalibrasi Tenaga Kerja (RTK) / Recalibration program?
The same procedure applied for recalibration program worker. Below is the document required for Recalibration worker.
- Copy of passport
- Copy of RTK approval slip from JIM
As long as you have this two (2) document you are good to go!
Check your medical results
How to check your worker’s medical result?
Step 1: Login to https://portal.fomema.my/users/sign_in
Step 2: Go to medical result tab
Step 3: Select your “Search type” as worker code or passport number
[ux_image id=”3321″ width=”51″]Step 4: Fill in the blank with your search criteria and click on “Search”. You may search up to 10 workers at a time.
The worker result will show as below:
You may also view the details of your worker such as worker name, passport number, country, Date of Birth and gender.
The details displayed is similar to the data sent to Immigration Department.
Examination Date: The date of the worker went to clinic to carry out medical examination.
Certification Date: The date of clinic transmits the result to FOMEMA
Learn more on what your medical status means
- Pending Select Clinic- Please go to “Registration History” and select clinic
- Pending Examination- Please proceed to the selected clinic to undergo medical examination
- Pending for Lab/ X-ray Transmission- No result transmitted from Lab/ X-ray
- Pending Certification- Medical clinic is yet to transmit the result to FOMEMA
- Certified Transaction- Clinic has transmitted the result to FOMEMA, please expect result in 3-5 working days after the certification date.
- Review- The result is still under review by FOMEMA
- Unsuitable- The foreign worker is not fit for employment
- Suitable- The foreign worker is fit for employment, you may proceed for permit renewal
- Expired- The medical result of the foreign workers has exceeded 180 days from the examination date OR The validity of medical form has expired.
- Cancelled– Employer has requested for refund
- How to appeal
Step 1: You need to refer to the registered clinic to obtain the appeal form
- Employer: Appeal form appendix 4 and 6
- Doctors: Appeal form appendix 1 and 5
Step 2: Submit the appeal form to your examine clinic within 14 days from the certification date
Step 3: Refer to your clinic for appeal instruction
Step 4: Clinic submit document and report to FOMEMA
Step 5: Check appeal result
- Check your appeal status
How to check your worker’s appeal status?
Step 1: Login to https://portal.fomema.my/users/sign_in
Step 2: Go to appeal tab
Step 3: Search using workers name, worker’s code, appeal status or appeal date
[ux_image id=”3324″ width=”50″]Learn more on what your appeal status means
- Doctor submitted an appeal- Doctor has submitted the appeal application
- To be reviewed– Appeal application to be reviewed by the appeal committee
- Doctor examination- Pending action from your panel doctor, please refer clinic for appeal instruction
- Document completed/Awaiting approval- All document is well received and awaiting approval from appeal committee.
- Closed Appeal/ Cancelled – Appeal application has been closed if the required assessment has not been submitted to FOMEMA approximately 4 weeks from the date of appeal registered
- Successful- Appeal status is successful and the foreign worker is fit for employment
- Unsuccessful- Appeal status is unsuccessful
- Cases allow for appeal
Insert infographic https://uat.fomema2u.com.my/wp-content/uploads/2021/09/Cases-Allowed-to-Appeal-02.png
- Cases not allow for appeal
Insert infographic https://uat.fomema2u.com.my/wp-content/uploads/2021/08/SCC_Cases-Not-Allowed-To-Appeal.png
Agency
- Getting started (Registration portal)
Explore and experience various features in our FOMEMA Web portal!
Our FOMEMA web portal allows user to
- Search employer
- Search worker / Add worker
- Purchase medical form
- Purchase insurance
- Purchase insurance and medical form together
- Request to amend foreign worker’s information
- Guide to agency annual payment fees
- Generate invoice for the registration made online
- Request to refund for the registration made online
- Check online medical result
- Check appeal status
- Update agency information
- Are you a new user (Agency)
If you are a new user please follow the steps below
- Click sign up
- Enter the email address
- A confirmation email will be sent from noreply@fomema.com.my to the registered email address and you may click on the link
- Fill up the registration form to be panel FOMEMA Of FOMEMA Sdn Bhd and submit the following documents required
- Company’s registration document (SSM/ Form 9)
- Company’s registration document (Form 49)
- Licence (JTKSM)
- NRIC of Director
- NRIC of Contact Person in Charge perform worker’s registration
- Identity document issued by JTKSM
- Company Authorisation Letter
Note: You may upload only valid files (JPG, PNG PDF).
The total sizes of all files are limited to 10 MB
- Click submit and the approval within 2 working days.
- You will receive email from noreply@fomema.com.my once the registration has been approved
- You will receive the agency code and click the link provided or copy and paste the URL to activate the account
- After the account has been activated then you can proceed with agency payment fees.
- Click on the agreement attached at your email, fill up and courier to us to the following address
FOMEMA HQ
Support Service Department
Lot 49 & 51, Jalan Kampung Pandan,
55100 Kuala Lumpur
- The copy of the stamped agent employment agreement will be sent via email to the registered email address
- Forgot your Agency code / email address?
This page will allow agency to self-check their agency code
Agency is required to fill in their NRIC number /License number for your security, we will ask you a few questions to verify that you are the owner of this account.
Reference: ( https://iforgot.apple.com/password/verify/appleid )
[message_box] [row_inner v_align=”middle” h_align=”center”] [col_inner span=”9″ span__sm=”12″]Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
[/col_inner] [col_inner span=”2″ span__sm=”12″ align=”center”] [button text=”Click me” color=”white” style=”outline” radius=”99″] [/col_inner] [/row_inner] [/message_box]3 verification questions shall be:
- License number
- Agency name
- Registered phone no
After all the security questions, agency code and registered email address will be displayed
- Search employer
Have you ever come across no record found after entering the employer code?
Please follow the steps below and provide the following information and documents.
Company
- Company SSM- Form 9
- Company SSM-Form 49
- Company email address
- PIC Name
- PIC Contact number
Individual
- Employer’s IC copy
- Employer’s email address
- Employer’s contact number
- Agency annual payment fees
Learn more on how to proceed with the agency annual payment fees
Have you ever come across “You have pending payment for agency registration/ renewal Please make payment?
New registration fee: MYR 300
Renewal registration fee: MYR 100
You may need to click show > edit the payment > choose the payment method available.
Payment method option available
i. FPX – B2B Corporate- Company bank account
- FPX – B2C Consumer- Personal bank account
Note: Agency shall not have the access to the system if the agency fee is yet to be made
- Edit worker details
Your worker has renewed his/her passport? You wrongly input information? Edit and update your Foreign worker’s details here!
You will receive a notification to your registered email address once the info has been updated within 3 working days
Step 1: Please login to https://portal.fomema.my/users/sign_in
Step 2: Go to register worker > click amendment
Step 3: Edit old information and replace with new information > select amendment reason
Step 4: Upload document
Step 5: Click save
If you are facing any error during online amendment, please email to us below document
- Download & fill in Request to Amend Foreign Worker’s Information form: https://uat.fomema2u.com.my/forms/
- A copy of passport (old & new)
- A copy of work permit
- Screenshot of online amendment error msg
Suggestion: This page will have an e-form that allows user to input details instead of filling up the form manually.
FW amendment e-form
- Date of request
- No tel
- Employer/ agency/ company name
- State (by selecting state, the e-form will be sent to the respective branch email accordingly, e.g user select state johor thus e-form will be sent to jb@fomema.com.my)
- What do you want to update? Please tick (√).- Name, Passport no, Nationality, DOB, Job type
- Amendment reason
- Workers name
- Workers code
- Old details
- New details
- Upload passport and permit
- Agree to the PDPA/ Notice Of Personal Data Processing terms and condition6.6.
- Manage and update your account (Agency account details)
Learn more on how to update your details
You may update certain of your details through web portal. Click on the user icon, on the top right -hand corner, and click “Profile”.
[ux_image id=”3327″ width=”27″]Amend the info then click “Save” button. The changes will affect immediately
[ux_image id=”3328″ width=”47″]For critical information such as agency name, NRIC/ ROC, email address, you need to email to cs@fomema.com.my below document
-
- Official letter to update agency’s information (the letter should indicate new information to be updated, your agency code, contact number and signature)
Please note that the process will take up to one (1) to three (3) working days.
- Manage and transfer your worker
Learn more on how to request to transfer your worker.
Have you ever come across “Duplicate registration, registration is not allowed”?
This error occurred due to the worker was previously registered using another employer code.
You need to email to cs@fomema.com.my below information. Agency will be notified via email after the worker has been transferred to your worker list
- Individual:
- Email subject: Transfer worker to worker list (insert your employer code here)
- Employer code (user name)
- Agency code
- Copy of employer’s NRIC
- Copy of passport
- Copy of work permit/ Maid online slip/ Calling VISA/ RTK approval slip from JIM
- Company:
- Email subject: Transfer worker to worker list (insert your employer code here)
- Employer code (User name)
- Agency code
- Copy of passport for each worker
- Copy of work permit/ Calling VISA/ RTK approval slip from JIM
- Copy of SSM (Form 9)
8. Get your insurance here (Purchase insurance) Individual or employer
Learn more on how to purchase your insurance via FOMEMA web portal in a few simple steps.
You can choose to purchase insurance only or to purchase medical form and insurance at once
Purchase insurance only.
Step 1: Go to “Search employer”
Step 2: Enter the employer code
Step 3: Click Search
[ux_image id=”3329″ width=”56″]Click show
[ux_image id=”3330″ width=”56″]Step 5: Tick the worker you wish to purchase insurance > Click “Purchase Insurance”. You will be directed to the payment page.
[ux_image id=”3331″ width=”55″]Purchase Medical Form and Insurance at once.
Step 1: Click on “Purchase Medical Form” first and the page will direct you to the payment page.
Step 2: Tick on the checkbox for the worker you wish to purchase insurance and click on “Add-on Insurance”
[ux_image id=”3332″ width=”55″]Step 3: Click “Yes” to proceed
[ux_image id=”3333″ width=”54″]Step 4: Select the insurer name. Two insurer name options available.
- Liberty Insurance Berhad (policy turnaround time 1-3 days)
- Etiqa General Insurance Berhad (policy turnaround time 3 – 5 days)
Step 6: Once the insurer name and insurance product has been selected click calculate to check on the insurance premium.
[ux_image id=”3336″ width=”53″]Step 7: The summary of the insurance premium will be shown above and to proceed click “Confirm & Pay”
[ux_image id=”3337″ width=”53″]Step 8: Click “OK” if you agree to the terms and condition.
[ux_image id=”3338″ width=”53″]Step 9: Select your payment method or click here for guide to make payment.
Step 10: After payment is successful, you will be directed to the payment page and the following instruction will be provided for employer to complete the insurance details.
[ux_image id=”3339″ width=”53″]Step 11: A confirmation email will be sent to your registered email address by the insurance company for you to click on the link provided to complete the insurance details.
Step 12: Invoice will be issued by Howden insurance broker
Example of email from Howden
Good news – we have received your payment.
Please find the attached herewith copy of our Invoice and Receipt for the transaction.
In order for us to process your policies, please Click here to update the missing insurance fields. eg: Work Permit Id, Work Permit Expiry, Insured For*.
At the page link you may do any one of the following to update:
1. Click ‘Edit Worker’, to edit the details one by one for each worker, then click ‘update’ to submit ; or
2. Click ‘download’ to download the template in excel file where existing worker’s data will be readily available at the template. Once all information is updated (please make sure all fields are completed, no empty data), click ‘upload’ and ‘update’ to submit.
*Note that for the field ‘Insured For’, the answers should be any one of the following only:
C – Calling Visa Application
P – Renewal of Work Permit (PLKS)
S – Special Application Consented By KKM
We will process your policy immediately upon receiving the complete updated information from you. To avoid delays in the policy issuance, we strongly suggest that you complete updating the information as soon as payments are made.
Once you done update the required information, you may check your policy status from time to time via https://howden-fomema.instapol.my/PremiumCalculation/insuranceStatus.php
If you have any questions at all, we would love to hear from you. You may call or WhatsApp the following number Customer Service Number: +603-7989 0386 or email us at howdenhelpdesk@my.howdengroup.com
Thank you.
Regards,
Howden Insurance Brokers Sdn. Bhd. (197801001023)
Malene Insurance Brokers Sdn. Bhd. (198001010734)
Level 27, Menara Etiqa, No. 3, Jalan Bangsar Utama 1, 59000 Kuala Lumpur.
www.howdenmalaysia.com
Need instant coverage for your personal motor insurance too? Check out our portal https://motor.instapol.my/?r=fomema
******This is computer generated, no signature is required. ******
[row_inner] [col_inner span=”4″ span__sm=”12″] [ux_image id=”3342″] [/col_inner] [col_inner span=”7″ span__sm=”12″] [ux_image id=”3341″ width=”56″] [/col_inner] [/row_inner]If you have further enquiry or to cancel your insurance policy you may contact:
Howden Insurance Brokers Support
Contact and connect with Howden Insurance Brokers Support Team!
Email: howdenhelpdesk@my.howdengroup.com Hotline: 03-7989 0386
Or you may scan the QR below for assistance:
[row_inner] [col_inner span__sm=”12″] [ux_image id=”3343″ width=”11″] [/col_inner] [/row_inner]- Pending authorization- Payment needs to be authorized by the company person in charge for FPX Corporate
Service Provider
Reopen online transmission
Have you come across the status form expired at the MERTS system for the following events?
- Certification by the GP clinic
- Submission of xray report
- Submission of lab report
If yes you can fill up and update the details required here!
This page will have an e-form that allows user to input details instead of filling up the form manually.
Reopen online transmission e-form
- Date of request
- Type of applicant
- Telephone number
- Email address
- Reason of expired. Please tick (√)
- Worker name
- Worker code
- Passport number
- Examination date
- Upload only the lab copy/doctor copy or x ray copy based on the applicant request
- Agree to the PDPA/ Notice Of Personal Data Processing terms and condition
Biometric Matters
Let’s learn more about biometric verification errors and reasons for the occurrence
1.Matching profile not found & fingerprint below threshold
Why this error happens for fingerprint below threshold?
- The surface of the foreign worker finger has been damaged due to nature of job
Why this error happens for matching profile not found?
- Probably a different foreign worker came to the clinic on behalf of the actual foreign worker.
- The surface of the foreign worker finger has been damaged due to nature of job
Let’s look on the steps and action you may need to take
Step 1 Capture the full error message and full page of the passport for the following foreign worker.
Click here to have a clear view on the full error message and the full page of passport for the following errors
[ux_image id=”3345″ width=”48″] [divider width=”76px” color=”rgb(255, 0, 0)”] [ux_image id=”3346″ width=”48″] [divider width=”82px” color=”rgb(255, 0, 0)”] [ux_image id=”3347″ width=”48″]Helpful?
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