Change of Clinic

Have a second thought or wrongly select clinic? Here’s how you do it

1. To change a new clinic

To change a new clinic, you are required to cancel/ refund current transaction. Please login to FOMEMA web portal for this process.

Step 1: Go to “Registration History” tab
Step 2: Click “Refund” button for the respective foreign worker
Step 3: Click “Agree”.
Step 4: Go to “Register worker” tab to register worker again

For every refund request, RM25.00 per worker will be imposed as service fee and the balance will be credited to the respective employer’s account in 14 working days.

You may re-purchase the form and select your clinic after the above process complete.

2. Your clinic inform that your Xray service is temporarily available

What can you do if clinic informs that X-ray service is temporarily unavailable to carry out Chest X-ray for your worker? Fret not, just reach our Customer Service Department and a new X-Ray Clinic will be assigned to carry out chest X-Ray for your worker. You can request to change to another new X-ray facility just follow these simple steps:

Step 1: E-mail to cs@fomema.com.my to allocate to another X-ray facility, provide your workers code and X-ray code.
Step 2: You will receive a confirmation email within 48 hours
Step 3: You may proceed to the newly assigned X-ray clinic for X-ray examination.

 

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