Agency
- Getting started (Registration portal)
Explore and experience various features in our FOMEMA Web portal!
Our FOMEMA web portal allows user to
- Search employer
- Search worker / Add worker
- Purchase medical form
- Purchase insurance
- Purchase insurance and medical form together
- Request to amend foreign worker’s information
- Guide to agency annual payment fees
- Generate invoice for the registration made online
- Request to refund for the registration made online
- Check online medical result
- Check appeal status
- Update agency information
- Are you a new user (Agency)
If you are a new user please follow the steps below
- Click sign up
- Enter the email address
- A confirmation email will be sent from noreply@fomema.com.my to the registered email address and you may click on the link
- Fill up the registration form to be panel FOMEMA Of FOMEMA Sdn Bhd and submit the following documents required
- Company’s registration document (SSM/ Form 9)
- Company’s registration document (Form 49)
- Licence (JTKSM)
- NRIC of Director
- NRIC of Contact Person in Charge perform worker’s registration
- Identity document issued by JTKSM
- Company Authorisation Letter
Note: You may upload only valid files (JPG, PNG PDF).
The total sizes of all files are limited to 10 MB
- Click submit and the approval within 2 working days.
- You will receive email from noreply@fomema.com.my once the registration has been approved
- You will receive the agency code and click the link provided or copy and paste the URL to activate the account
- After the account has been activated then you can proceed with agency payment fees.
- Click on the agreement attached at your email, fill up and courier to us to the following address
FOMEMA HQ
Support Service Department
Lot 49 & 51, Jalan Kampung Pandan,
55100 Kuala Lumpur
- The copy of the stamped agent employment agreement will be sent via email to the registered email address
- Forgot your Agency code / email address?
This page will allow agency to self-check their agency code
Agency is required to fill in their NRIC number /License number for your security, we will ask you a few questions to verify that you are the owner of this account.
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[/col] [col span=”2″ span__sm=”12″ align=”center”] [button text=”Click me” color=”white” style=”outline” radius=”99″] [/col] [/row] [/message_box]3 verification questions shall be:
- License number
- Agency name
- Registered phone no
After all the security questions, agency code and registered email address will be displayed
3. Search employer
Have you ever come across no record found after entering the employer code?
Please follow the steps below and provide the following information and documents.
Company
- Company SSM- Form 9
- Company SSM-Form 49
- Company email address
- PIC Name
- PIC Contact number
Individual
- Employer’s IC copy
- Employer’s email address
- Employer’s contact number
4. Agency annual payment fees
Learn more on how to proceed with the agency annual payment fees
Have you ever come across “You have pending payment for agency registration/ renewal Please make payment?
New registration fee: MYR 300
Renewal registration fee: MYR 100
You may need to click show > edit the payment > choose the payment method available.
Payment method option available
i. FPX – B2B Corporate- Company bank account
- FPX – B2C Consumer- Personal bank account
Note: Agency shall not have the access to the system if the agency fee is yet to be made
5. Edit worker details
Your worker has renewed his/her passport? You wrongly input information? Edit and update your Foreign worker’s details here!
You will receive a notification to your registered email address once the info has been updated within 3 working days
Step 1: Please login to https://portal.fomema.my/users/sign_in
Step 2: Go to register worker > click amendment
Step 3: Edit old information and replace with new information > select amendment reason
Step 4: Upload document
Step 5: Click save
If you are facing any error during online amendment, please email to us below document
- Download & fill in Request to Amend Foreign Worker’s Information form: https://uat.fomema2u.com.my/forms/
- A copy of passport (old & new)
- A copy of work permit
- Screenshot of online amendment error msg
Suggestion: This page will have an e-form that allows user to input details instead of filling up the form manually.
FW amendment e-form
- Date of request
- No tel
- Employer/ agency/ company name
- State (by selecting state, the e-form will be sent to the respective branch email accordingly, e.g user select state johor thus e-form will be sent to jb@fomema.com.my)
- What do you want to update? Please tick (√).- Name, Passport no, Nationality, DOB, Job type
- Amendment reason
- Workers name
- Workers code
- Old details
- New details
- Upload passport and permit
- Agree to the PDPA/ Notice Of Personal Data Processing terms and condition
6. Manage and update your account (Agency account details)
Learn more on how to update your details
You may update certain of your details through web portal. Click on the user icon, on the top right -hand corner, and click “Profile”.
[ux_image id=”3266″ width=”30″]Amend the info then click “Save” button. The changes will affect immediately.
[ux_image id=”3267″ width=”57″]For critical information such as agency name, NRIC/ ROC, email address, you need to email to cs@fomema.com.my below document
-
- Official letter to update agency’s information (the letter should indicate new information to be updated, your agency code, contact number and signature)
Please note that the process will take up to one (1) to three (3) working days.
- Manage and transfer your worker
Learn more on how to request to transfer your worker.
Have you ever come across “Duplicate registration, registration is not allowed”?
This error occurred due to the worker was previously registered using another employer code.
You need to email to cs@fomema.com.my below information. Agency will be notified via email after the worker has been transferred to your worker list
- Individual:
- Email subject: Transfer worker to worker list (insert your employer code here)
- Employer code (user name)
- Agency code
- Copy of employer’s NRIC
- Copy of passport
- Copy of work permit/ Maid online slip/ Calling VISA/ RTK approval slip from JIM
- Company:
- Email subject: Transfer worker to worker list (insert your employer code here)
- Employer code (User name)
- Agency code
- Copy of passport for each worker
- Copy of work permit/ Calling VISA/ RTK approval slip from JIM
- Copy of SSM (Form 9)
8.Get your insurance here (Purchase insurance) Individual or employer
Learn more on how to purchase your insurance via FOMEMA web portal in a few simple steps.
You can choose to purchase insurance only or to purchase medical form and insurance at once
Purchase insurance only.
Step 1: Go to “Search employer”
Step 2: Enter the employer code
Step 3: Click Search
[ux_image id=”3270″ width=”44″]Step 3: Click show
[ux_image id=”3271″ width=”44″]Step 4 Search foreign worker using passport number /worker code/ country
[ux_image id=”3272″ width=”44″]Step 5: Tick the worker you wish to purchase insurance > Click “Purchase Insurance”. You will be directed to the payment page.
[ux_image id=”3274″ width=”44″]Purchase Medical Form and Insurance at once.
Step 1: Click on “Purchase Medical Form” first and the page will direct you to the payment page.
Step 2: Tick on the checkbox for the worker you wish to purchase insurance and click on “Add-on Insurance”
[ux_image id=”3276″ width=”44″]Step 3: Click “Yes” to proceed
[ux_image id=”3278″ width=”44″]Step 4: Select the insurer name. Two insurer name options available.
- Liberty Insurance Berhad (policy turnaround time 1-3 days)
- Etiqa General Insurance Berhad (policy turnaround time 3 – 5 days)
Step 5: Select the insurance products. Two insurance products available.
- Insurance Guarantee & Foreign Worker Hospitalisation scheme
- Foreign worker hospitalisation scheme only (Not applicable for maid)
Step 6: Once the insurer name and insurance product has been selected click calculate to check on the insurance premium.
[ux_image id=”3282″ width=”45″]Step 7: The summary of the insurance premium will be shown above and to proceed click “Confirm & Pay”
[ux_image id=”3283″ width=”45″]Step 8: Click “OK” if you agree to the terms and condition.
[ux_image id=”3284″ width=”44″]Step 9: Select your payment method or click here for guide to make payment.
Step 10: After payment is successful, you will be directed to the payment page and the following instruction will be provided for employer to complete the insurance details.
[ux_image id=”3286″ width=”44″]Step 11: A confirmation email will be sent to your registered email address by the insurance company for you to click on the link provided to complete the insurance details.
Step 12: Invoice will be issued by Howden insurance broker
Example of email from Howden
Good news – we have received your payment.
Please find the attached herewith copy of our Invoice and Receipt for the transaction.
In order for us to process your policies, please Click here to update the missing insurance fields. eg: Work Permit Id, Work Permit Expiry, Insured For*.
At the page link you may do any one of the following to update:
1. Click ‘Edit Worker’, to edit the details one by one for each worker, then click ‘update’ to submit ; or
2. Click ‘download’ to download the template in excel file where existing worker’s data will be readily available at the template. Once all information is updated (please make sure all fields are completed, no empty data), click ‘upload’ and ‘update’ to submit.
*Note that for the field ‘Insured For’, the answers should be any one of the following only:
C – Calling Visa Application
P – Renewal of Work Permit (PLKS)
S – Special Application Consented By KKM
We will process your policy immediately upon receiving the complete updated information from you. To avoid delays in the policy issuance, we strongly suggest that you complete updating the information as soon as payments are made.
Once you done update the required information, you may check your policy status from time to time via https://howden-fomema.instapol.my/PremiumCalculation/insuranceStatus.php
If you have any questions at all, we would love to hear from you. You may call or WhatsApp the following number Customer Service Number: +603-7989 0386 or email us at howdenhelpdesk@my.howdengroup.com
Thank you.
Regards,
Howden Insurance Brokers Sdn. Bhd. (197801001023)
Malene Insurance Brokers Sdn. Bhd. (198001010734)
Level 27, Menara Etiqa, No. 3, Jalan Bangsar Utama 1, 59000 Kuala Lumpur.
www.howdenmalaysia.com
Need instant coverage for your personal motor insurance too? Check out our portal https://motor.instapol.my/?r=fomema
******This is computer generated, no signature is required. ******
Insurance Invoice by Howden Insurance Brokers
[row] [col span=”4″ span__sm=”12″] [ux_image id=”3288″] [/col] [col span=”8″ span__sm=”12″] [ux_image id=”3289″ width=”49″] [/col] [/row]If you have further enquiry or to cancel your insurance policy you may contact:
Howden Insurance Brokers Support
Contact and connect with Howden Insurance Brokers Support Team!
Email: howdenhelpdesk@my.howdengroup.com Hotline: 03-7989 0386
Or you may scan the QR below for assistance:
[ux_image id=”3291″ width=”9″]Click here for more insurance FAQ https://howden-fomema.instapol.my/PremiumCalculation/storage/FAQ.pdf
Learn more on what your Insurance status means
- New- Insurer name and insurance product has not been chosen and payment had not been made. Go to payment > search status NEW > click show > edit payment > calculate insurance premium > confirm payment > save and proceed to payment
- Pending payment- Insurer name and insurance product has been chosen however payment is not made. Go to payment > search status PENDING PAYMENT> click show > proceed to payment
- Cancelled– Payment has been cancelled by the employer
- Rejected- Payment has been rejected by the bank
- Paid- Payment has been made successfully and insurance purchased
- Failed- Payment has not been completed while performing FPX transaction
- Pending authorization- Payment needs to be authorized by the company person in charge for FPX Corporate
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